Patient Grievances

The patient and family are encouraged to help the facility improve its understanding of the patient’s environment by providing feedback, suggestions, comments and/or complaints regarding the service needs and expectations. A complaint or grievance should be registered by contacting the center and/or a patient advocate in the New York State Department of Health or Medicare. The surgery center will respond in writing with notice of how the grievance has been addressed. Should you be unable to exercise these rights on your own, please have your authorized representative do so on your behalf.

Complaints and concerns can be expressed in any one of the following ways:

  1. Discuss with your physician
  2. Discuss with the center’s Administrator at (212)-231-7897 or write to

Manhattan Surgery Center
619 W 54th Street
New York, NY 10019

 

  1. Call the New York State Department of Health complaint hotline at (800) 804-5447 or write to:

New York Department of Health
433 River Street, Suite 303
Troy, NY  12180-22299

 

  1. Call the Medicare Beneficiary Hotline at (800) 331-7767 or write to:

IPRO, Medicare Beneficiary Complaint Department
1979 Marcus Ave, Suite 105
Lake Success, NY, 11042

  1. Call the Joint Commission at (800) 994-6610 or write to:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Print Friendly